Hesap Uzmanı – Ümraniye, İstanbul

Engelli kontenjanı

İl / İlçe Ümraniye, İstanbul

Meslek Hesap Uzmanı

Son Başvuru 30.09.2026

Öğrenim Lisans

Çalışma Şekli Tam Zamanlı

Açık Pozisyon 4

İlan No 00009784114

Kalan Süre 24 gün kaldı

İş Tanımı

Key responsibilities

• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import & Export areas.
• Be fully responsible for customer satisfaction, own, manage all customer facing activities regarding invoicing
• As part of Commercial Intelligence – build strong relationships with customers and internal stakeholder to understand their needs and potential gaps that need to be improved to avoid misunderstanding on invoicing and payment stage.
• Ensure smooth execution by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Work actively with other departments and Maersk offices in other regions.
• Analyze disputed invoices and perform necessary corrections in case of internal errors in accordance with the standard processes
• Communicate resolution summary/ findings to customers and educate customers about our new products to avoid misunderstanding which can be resulted with invoice rejections.
• Maintain strong relationship with Sales, Customer Service, Finance, Product and back-office teams
• Able to identify root causes of disputes to avoid future occurrence.
• Contributes with ideas/suggestions for overall improvement
• Perform Pre-Audit activities to prevent negative impacts prior invoicing in case of need